Contact us

Life Insurance

Phone

Call 1300 709 560

Monday to Friday, 8am–8pm (AEST)

Funeral Insurance

Phone

Call 1300 709 560

Monday to Friday, 8am–8pm (AEST)

Pet Insurance

Phone

Call 1300 709 560

Monday to Friday, 8am–8pm (AEST)

Complaints Process

We hope that you never have a reason to complain, but if you do, we will do our best to work with you to resolve it.

For pet insurance policyholders

We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.

If you are experiencing vulnerability and would like more information on the extra care we can provide please email us on help@petsure.com.au. You can also access our underwriter’s Family Violence Policy, and their website also contains additional accessible ways you can contact us.

Get cover today

Get a quote today to help protect your family’s future. Or, we can call you back at a more suitable time to discuss your cover options.