Get in Touch
We hope that you never have a reason to complain, but if you do, we will do our best to work with you to resolve it.
For pet insurance policyholders
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide please email us on firstname.lastname@example.org. You can also access our underwriter’s Family Violence Policy, and their website also contains additional accessible ways you can contact us.