Claims

We aim to pay benefits for valid claims as soon as we receive your completed Claim Form together with the required supporting documents. Accidental Death claims will be paid as soon as proof of Accidental Death is received.

How to make a claim

Life, Funeral and Accident Insurance

1. Your beneficiary, family member or yourself should call us on 1300 73 7697 or email claims@guardianinsurance.com.au and let us know that a claim will be lodged. We will provide you with a Claims Booklet once notified of the claim.
2. The following forms and documents should be completed
   • Claim Booklet
   • A certified copy of evidence of death (e.g. Death Certificate or a certified Coroner’s Report or certified Doctor’s/Hospital Report)
   • A certificate of proof of identity/claimant's age (e.g. Birth Certificate, Passport, Driver’s License)
   • A certified copy of proof of your identity to the deceased (e.g. Passport, Driver’s License, Bank Card, Medicare Card)
   • A certified copy of proof of your relationship to the deceased (e.g. Marriage Certificate, Medicare Card (if both parties are listed)
   • The original Policy Document and Policy Schedule. If these documents have been misplaced, please complete the Statutory Declaration Form
   • If you would like the benefit amount paid directly into a bank account you can also include a completed Direct Credit Authority

Income Protection Insurance

1. You should call us on 1300 73 7697 or email claims@guardianinsurance.com.au and let us know that a claim will be lodged. We will provide you with a Claim Booklet once notified of the claim.
2. The following forms and documents should be completed
   • Claim Booklet – Guardian Income Protection Insurance
   • A certificate of proof of identity (e.g. Birth Certificate, Passport, Driver’s License)
   • A certified copy of proof of your identity to the deceased (e.g. Passport, Driver’s License, Bank Card, Medicare Card)
   • If you would like the benefit amount paid directly into a bank account you can also include a completed Direct Credit Authority
   • The original Policy Document and Policy Schedule. If these documents have been misplaced, please complete the Statutory Declaration Form
   • Ongoing benefits will be subject to completion of the Claim Booklet.

All claims documents should be sent as soon as possible to:
Guardian Claims
PO Box 6728
Baulkham Hills NSW 2153